So you’ve made the decision to invest in Salesforce -- now what?
When you’re just starting out, the transition to Salesforce might seem like you’re standing at the bottom of Mount Everest, but it doesn’t have to.
In fact, with the right Salesforce consultant you can be up and running with your new CRM in no time. But it doesn’t have to stop there. With the help of your professional consultant, you can learn ways to utilize Salesforce that you may have never thought of.
In this article, we’ll take a look at a few of the top Salesforce consultants in the Pittsburgh area and discuss why investing in a consulting firm is worth your time.
If you’re looking for a sneak peek, here’s a look at the reasons you’ll want to invest in a consultant for your Salesforce journey:
If you’re on the hunt for a new Salesforce consultant in the Pittsburgh area, look no further. This list provides you with a handful of consultants you’ll want to consider and will get you off to a great start.
Each consultant offers something a little different, but all can assist you from implementation to making future strategic decisions based on customer insights. Let’s dive in and get to know these businesses better.
Born and raised in Pittsburgh, UXAX is a user experience and analytics consulting solution that can help guide you through your Salesforce journey.
Having access to the right data can make all the difference in your Saleforce strategy. Working with a consultant who can pull the data you need and develop a plan based on these insights is vital.
Partnering with a company like UXAX takes Salesforce consulting to the next level. With advanced analytical strategies, you’ll gain the insights you need to improve your overall customer experience -- leading to increased sales and revenue.
Here are the services you’ll want to know about:
If you’re looking for a Salesforce consultant that can manage your data and turn it into an actionable strategy for improvement -- UXAX is the consultant for you.
Spark.Orange is a Salesforce Consulting firm that can provide you with everything you need to implement and manage your data successfully.
From implementation to integration -- Spark.Orange can help you achieve your Salesforce goals. Working with a consultant is truly a partnership that will help your business continue to grow.
Headquartered in Syracuse, NY Spark.Orange opened an office in the Pittsburgh area in 2018. With an experienced team, working with Spark.Orange can help your company with everything from implementation to development and more.
Here are the services you’ll want to know about:
If you’re looking for a Salesforce consultant who can provide you with an array of services and customized based on your needs, you should consider Spark.Orange.
Cirrius Solutions is a Salesforce consultant that provides services based on your specific business and industry needs -- whether you’re a healthcare facility or service organization.
Working with the right consultant can help you reach your goals quicker and more efficiently. If you’re in a specialized industry, you’ll want a partner that has the right experience and knows what you need.
Cirrius Solutions is another consultant that has offices in multiple locations, including Pittsburgh. One of the benefits to working with this consulting firm is the wide range of industries they are equipped to assist, such as: construction and engineering, energy and utilities, healthcare and life sciences, manufacturing, and many more.
Here are the services you’ll want to know about:
If you’re looking for a Salesforce consultant that can cater to your specific business needs based on industry-specific data, Cirrius Solutions is a good contender.
Plus+ Consulting can help you create a successful Salesforce transition by providing a robust database and seamless integration with all of your business platforms.
Plus+ Consulting can help you manage various platforms including Salesforce to better understand the holistic view of your customers. With that knowledge, you can develop a strategy to continue to meet your goals and grow your business.
Another Pittsburgh company through and through -- Plus+ Consulting can help you manage your Salesforce solutions while increasing sales. With a number of expertise levels, no matter your business model Plus+ can help your business succeed.
Here are the services you’ll want to know about:
If you’re looking for a Salesforce consultant that can take your business to the next level through previous industry and strategy performance, Plus+ Consulting is a good option.
The most obvious way of working with a Salesforce consultant can benefit you is during your project’s implementation phase.
Having the ability to tap into their knowledge and expertise can help you transition from your previous CRM to Salesforce a smooth process. If you choose to go at it alone, you’ll quickly find that there’s a learning curve that will surely add time and money to your transition budget.
Work with an experienced consultant will provide you with a clear path and provide you with the direction you need to make it straight to your final destination. While we’re confident you’d get there on your own, you might run into a few speed bumps or take a few wrong turns along the way.
So why not make the road trip simpler and more enjoyable from the start?
There are plenty of other benefits to working with a Salesforce consultant beyond implementation assistance. Let’s take a look at three areas that you can expect to see improvements by inviting a professional consultant on your road trip.
Salesforce can be a powerful tool to gain new customer insight. From this data, you can learn more about your customers to improve your interactions at every level.
Customer insights can provide you with the data you need to improve your business in several different ways. Whether it’s increasing sales or lowering customer churn rates -- you can learn a lot from the data you already have.
Collect customer data can include things such as:
While these are only a few of the data points you can track, they can help your business grow and improve in many ways. Such as identifying new opportunities to create targeted and personalized marketing campaigns or providing sales with the data they need to land a deal -- you have all the tools at the tip of your finger.
Quick fact: 63% of consumers expect personalization as a standard of service - Business2Community
The problem for many companies is knowing how to understand, manage, and use this data to improve the overall experience.
That’s where a Salesforce consultant can come in handy. With their previous experience and data understanding, they can help guide you through understanding your customer insights.
Working together, you can develop the best plan for your company moving forward and continue to grow your business,, and provide your customers with the best experience possible -- which leads us to our next topic.
Once you have a good grasp of your customer insights, you can use it to improve the overall customer experience.
Quick fact: 86% of buyers will pay more for a better customer experience - Incisive Edge
The better your customer experience, the more likely your customers will engage, interact, and purchase from your brand. These are a few of the many reasons businesses feel that creating an exceptional customer experience is vital.
Customer experience is something that companies of all sizes are starting to put a heavier focus on. If you don’t put customer experience first in today’s business world, your competition will.
Salesforce can help you improve your customer experience by providing you with the full picture. Utilizing the customer insights available, you can easily understand what works and doesn’t work for your audiences and adjust as needed.
Working with a consultant will allow you to quickly identify these opportunities and take your customer experience to the next level with advanced tactics such as cross-channel approaches.
That could mean providing a seamless transition from an email to your website or creating print pieces that meet your customers’ needs based on their online behaviors.
Whatever the case may be, having someone provide you with a clear strategy and plan to meet your goals will make improving your customer experience seamless.
Finally, when investing in Salesforce and working with a consultant to help guide you through the journey, you can expect to see an increase in sales.
Companies who have already made the investment and took the plunge into the Salesforce world have seen revenue benefits across the board. Whether it’s in the form of actual increase in sales or merely an uptick in productivity across your teams -- it all adds up.
Quick fact: disengaged employees cause U.S. companies between $450 - $550 billion in lost productivity per year - Zippia
Here are a few ways that utilizing a CRM platform such as Salesforce can improve your sales:
The Salesforce platform creates one central hub for all of your sales, marketing, and customer service needs. Having one central location to house all of your customer data will provide you with the tools you need to improve your customer experience and increase your sales.
Now that you have a list of great consultants in the Pittsburgh area and an understanding of just how these companies can help your business grow, what are you waiting for? Making the decision to work with a consultant throughout your entire Salesforce journey will allow you to do more with your time and see better results.
